ESET Phone Numbers and Emails

Toll-Free Number:

  • (844) 824-3738

Customer Service:

  • (619) 876-5400
  • +656 308 9680
    Asia Pacific
  • +42 123 224 4111
    Europe, the Middle East and Africa
  • +54 115 171 3738
    Latin America

Legal:

  • (619) 876-5424
    Privacy Inquiries

Media:

  • (619) 876-5429

ESET Email:

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Contact Information

ESET Website:

ESET Help Center:

Corporate Office Address:

ESET, spol. s r.o.
Aupark Tower, 16th Floor Einsteinova 24
Bratislava, Bratislava 851 01
Slovakia

Other Info (opening hours):

Hours:

Monday - Friday: 6:00am - 5:00pm


More contact details

Fax:

+421 (2) 322 44 109

ESET Rating Based on 6 Reviews

Rating details

2.6
more details
Website
Price Affordability
Billing Practices
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is ESET's Customer Service?

Seymore Mys
Seymore Mys
Feels Satisfied | Jan 06, 2023

All good.

Read full quote
Jerzey Hse
Jerzey Hse
Feels Satisfied | Dec 28, 2022

My questions were answered and concern was resolved in less than a minute.
Thank you

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Oline Lvz
Oline Lvz
Feels Satisfied | Nov 21, 2022

Outstanding

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Summary of ESET Customer Service Calls

77 TOTAL
CALLS
05:37 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ESET?

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Bought a 1 year contract on my laptop. It's still saying I need to renew.”
  • “Cancel my renewal”

Request for Information Question:

  • “Assistance with uninstalling on old computer to put on new”
  • “Waiting for verification that”
  • “Question on my smart security”

Account Question:

  • “Need my password”
  • “See if f my computer was hacked”
  • “Overment from my bank account”

Product/ Service Question:

  • “Internet security”
  • “Not allowing me to connect to enternet”
  • “Can't download product”

Payments and Charges Question:

  • “Billing”
  • “Unauthorized charges on my account”

Return/ Replace Question:

  • “Need to return product and buy a différent one”
  • “Install program on replacement mac”

Staff Question:

  • “Customer service”

Website/ Application Question:

  • “Can't get on web sites”

Other Question:

  • “New phone”
  • “Do I have scam protection along with antivirus I bought from u?”
  • “Download issues”

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